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Using This Site: How do I place an order? Support: Who do I get in contact with if I have a product or order query? Who should I contact if I have a technical / web site query? Order Processing: What order processing services do you offer? How are orders processed? How do I cancel an order? What happens if I place an order for an item that is out of stock? How long does it take to process an order? Payment: What forms of payment do you accept? What payment methods do you offer? Returns: Can I return unwanted products? How do I arrange the return of products? How are refunds reimbursed? Postage & Packaging: What postage methods do you offer? What are your postage charges? Security: Is the site secure? Do you have a privacy policy? Site Content:
Can I pre-order products not yet released?
How often is the web site updated?
General:
Who are Fresh Business Solutions Limited?
Who are EROL?
Using This Site:
How do I place an order?
To place an order with JNE Marketing Limited you will need to:
1) Find the products you wish to purchase, either via the category links or search function.
2) Add the product to the shopping basket.
3) Once all products you require have been added to the shopping basket proceed to the checkout to enter your information and process the order.
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Support:
Who do I get in contact with if I have a product or order query?
JNE Marketing Limited should be contacted with any product or order queries via the contact details provided.
Who should I contact if I have a technical / web site query?
Fresh Business Solutions Limited should be contacted for any technical/web site queries via the contact details provided on their website
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Order Processing:
What order processing services do you offer?
You can place an order with JNE Marketing Limited in the following ways:
- Via post quoting order information provided utilising the checkout page.
- Via phone quoting order information provided utilising the checkout page.
- Online via the EROL Secure SSL Payment Server utilising the checkout page.
How are orders processed?
All orders go though the following process:
1) Received - once your order is received by JNE Marketing Limited, an automatic email will be sent to you confirming receipt of your order. If no email address is supplied JNE Marketing Limited will contact you via phone. JNE Marketing Limited will then check the details of your order against stock (if your items are not in stock JNE Marketing Limited will notify you of this via email or phone within 48 hours).
3) Processed - stock permitting JNE Marketing Limited will then send you email confirmation that your order is being processed, payment for goods will then be processed (in the event of an issue with payment JNE Marketing Limited will inform you via email or phone).
5) Dispatched - once payment has been processed your order will be dispatched within 48 hours.
How do I cancel an order?
You will need to inform JNE Marketing Limited in writing via letter, fax or email that you wish to cancel an order. You will need to include you contact details and order details in this correspondence.
What happens if I place an order for an item that is out of stock?
If your items are not in stock JNE Marketing Limited will notify you of this via email or phone within 48 hours of receipt of your order.
How long does it take to process an order?
It takes up to 48 hours to process an order once payment is received
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Payment:
What forms of payment do you accept?
JNE Marketing Limited accept the following methods of payment :
- Postal payment with a personal cheque or postal order.
- Phone payment with a credit/debit card.
- On-line payment with a credit/debit card.
What payment methods do you offer?
JNE Marketing Limited offer two payment methods including:
- Off-line via post or phone.
- On-line via HSBC Secure ePayment System
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Returns:
Can I return unwanted products?
You May return or exchange a product within seven days of the date of delivery. The product you wish to return must be in a salable condition in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund (this does not affect your statutory rights in the event of faulty goods).
How do I arrange the return of products?
To arrange the return of any product please contact JNE Marketing Limited via the contact details provided.
How are refunds reimbursed?
Any refunds will be reimbursed within 30 days. Unless stated otherwise JNE Marketing Limited will not reimburse the cost of postage and packaging, for initial delivery or return.
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Postage & Packaging:
What postage methods do you offer?
We deliver the majority of orders via Courier. We require a full postal address and do not deliver to PO Box Addresses.
What are your postage charges?
Delivery is £8 + VAT for all mainland UK Deliveries. Orders over £500 ex VAT are delivered Free of Charge.
Delivery to Northern Ireland is £15 + VAT regardless of size of order.
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Security:
Is the site secure?
Yes. The site is built using EROL software and utilises HSBC Secure ePayment system for order processing.
Do you have a privacy policy?
Yes. A copy is available online here.
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Site Content:
Can I pre-order products not yet released?
Yes. Products available for pre-order will be stated so, and you will receive email notification of how long a wait there is on such products once your order is received. Payment will not be processed until the items are in stock. You may also call us on the contact details provided to check products status at any time.
How often is the web site updated?
The site is constantly being updated, as soon as new products are available they will be added to the web site. Including items for pre-ordering.
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General:
Who are Fresh Business Solutions Limited?
Fresh Business Solutions Limited designed and host this store for JNE Marketing Limited. For full details check out their web site.
Who are EROL?
EROL supply the underlying software for this web site. For full details check out their web site.
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